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FREQUENTLY
ASKED QUESTIONS

  • WHY WAS PART CREATED?
    More and more clothes are being sold at increasingly cheaper prices. Our consumption is at the expense of the environment and the people who make our clothes. The fashion industry is now one of the dirtiest industries in the world, with abuses found along the entire supply chain. We are convinced that TEIL will bring about a much-needed change in the textile industry and in the way we treat clothing. If you want to learn more about the topic, visit Fashion Revolution Switzerland, which is committed to making fashion becomes a means of positive change and can develop in balance with people, the environment and economy.
  • WHAT ARE MY BENEFITS IF I SHARE DRESSES?
    If you share clothes instead of buying them... you can save money because you "have to" buy fewer clothes you have a lot more variety in your wardrobe you can try new things without risking bad purchases you can wear something new to events without breaking the bank. You take responsibility for ensuring that human rights violations andEnvironmental destruction in the fashion industry will soon be a thing of the past you become part of the slow fashion movement and contribute to the change in thefast-moving world of fashion at you appreciate clothes much more and are therefore more aware of them
  • WHERE DO THE PARTS COME FROM?
    The clothes are mostly donated by private individuals. By working with labels, we are constantly expanding our range with fair fashion. We'd be happy to show you the latest brands in store.
  • HOW DO I SUBSCRIPTION?
    We recommend that you take out the subscription on site (at TEIL) after a subscription consultation. To subscribe to TEIL you need a valid credit card with sufficient credit - this will be charged to you monthly until you cancel. A deposit of CHF 60 will be charged with the first payment. Subscription period begins immediately upon subscription. For taking out a subscription at home: You can choose and take out the right subscription via our web shop shop.teil.style ( it is valid immediately after purchase).
  • CAN I DONATE CLOTHES?
    Yes, I would love to! If you donate your clothes PART, you can be sure that they will be reused. Please note the following with your donation: We only accept high-quality clothing that is in perfect condition. We cannot accept defective or unclean clothing. I'd love to! Women's clothing Any size Maternity Seasonally independent Shoes Accessories (jewellery, scarf, hats, bags, etc.) RIGHT NOT Budget brands (Zebra, Tally Weijl, chicory, etc.) Swimwear Underwear and nightwear Finches Men's dresses STATE Freshly washed and smelling nice Undamaged and clean Not washed out or fuzzy
  • IS IT MY SIZE?
    We basically offer every size. In the case of oversize or undersize, we still have a rather small range at the moment, but it is growing. Since we often have individual pieces and only rarely several sizes per item of clothing, it is possible that you will not find the item of clothing you want in your size. Our advisors will be happy to help you find a good alternative. So it's definitely worth stopping by.
  • WHAT PARTS DOES PART HAVE?
    We offer PARTS for women. Borrow stylish PARTS for your everyday life, your job in the office, your job interview, a wedding or any other celebration. For women we always offer seasonal: T shirts Blouses Sweater Cardigans Pants Skirts Dresses (cocktail, evening wear, casual) Jumpsuits Jackets Coats Blazers Accessories (jewellery, scarf, hats, bags, etc.) Shoes On Instagram and Facebook you will find pictures of our range.
  • WHAT HAPPENS TO DISCARDED PARTS?
    PARTS that, according to our inspection, can no longer be used will be removed from the range. We donate many of them to the « Dienst am Nächsten» (DaN), which helps people in need practically and unbureaucratically. Our sorted out clothes are distributed free of charge to people in need in his clothes shop. In the future we want to extend the lifespan of discarded PARTS through upcycling. You can find an example of our upcycling in the store: our t-shirts, which are a cooperation with Bazaar-Nähstube.
  • HOW LONG CAN I RENT CLOTHES?
    As long as your subscription is active, you decide how long you want to wear your PARTS. Whether it's days, weeks, or months, bring the PARTS back when it's time for you to try something different. Your subscription will automatically continue for the duration of the rental.
  • CAN I BUY PARTS?
    Once you've borrowed a PART and fallen madly in love, you don't have to part with it. We will calculate the remaining price on request.In order to give you a fair price, we will sometimes discuss this in the team and then get back to you.
  • WHAT DO I HAVE TO CONSIDER WHEN RETURNING?
    Wash your PARTS before returning them. We'll do the ironing for you. Make sure they are undamaged, clean, and smell nice. The clothing will be checked against these criteria when it is returned. In doing so, attention is paid to whether stains can be removed without chemicals and whether the clothing has damage that cannot be repaired without a loss of quality.
  • HOW DO I CLEAN THE PARTS?
    WASHING INSTRUCTIONS If available, note the sewn-in care symbol. (Google helps explain the symbols) Wash dark and light colors separately. (Purely white PARTS belong in a separate wash) Sweaters and jackets do not always have to be washed. Sometimes it is enough to hang the PART on a hanger in the fresh air for a night. Dresses with lace or crocheted PARTS, please only hand wash in lukewarm water. Squeeze out lightly after washing and dry flat or directly on a hanger. Please hand wash cashmere and wool items in cold water only. Squeeze out after washing and dry flat on a terry towel. Please turn t-shirts and sweaters with prints inside out to wash. This protects the imprint. We also recommend this for jeans so that they fade less quickly. Note the correct dosage of detergent. Clothes from TEIL do not have to be washed separately in the machine. Fill the machine loosely so that there is still a fist's width between the drum and the laundry. Please hang the parts up instead of drying them in the tumble dryer. We'll do the ironing for you. You can let the PARTS dry on a hanger, ironing may not be necessary afterwards.
  • HOW CAN I TREAT STAINS?
    In principle, the stain should be treated as quickly as possible while it is still fresh. Soak up with a kitchen towel or handkerchief and do not wipe. Gall soap helps with almost every type of stain, just needs a bit of patience to take effect. Wash the garment normally after each treatment. GREASE: dab with a paper towel or sprinkle on cornstarch COFFEE: dab with paper towel OLD COFFEE STAINS: soak in brine or sprinkle with baking soda or baking soda DEO STAINS: Soak light-colored textiles in citric acid powder. Soak dark textiles in vinegar BERRIES: Vinegar, lemon or gall soap or bleach in the sun (especially light-colored textiles) SCHOGGI: mineral water or gall soap RED WINE: mineral water or glass cleaner. Treat dried stains with lemon juice or vinegar GRASS STAINS: Gall soap. Soak light-colored textiles in milk or buttermilk overnight. Or apply lemon juice, vinegar essence or toothpaste containing menthol BLOOD: Spit or cold water. Soak dried blood stains in cold water, sprinkle with baking powder FELT PEN: leave in with hairspray for 15 minutes BICYCLE CHAIN OIL: Butter or margarine. Gall soap or baking soda.
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